Refund policy

Return and Refund Policy for DESNUDO

Last updated: 15-11-2023

At DESNUDO, we strive for your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return and refund policy to make your experience as smooth as possible.

  1. Return Policy:

1.1. You have the right to return your order within 14 days of receipt without providing any reason.

1.2. The returned products must be in new, unused condition and include all original tags and packaging.

1.3. Returns will only be accepted if they are reported in advance via our customer service portal or by email to creative.team@desnudo.shop.

  1. Refund Policy:

2.1. Once we have received and inspected the returned item, we will send you an email to notify you of its receipt.

2.2. If the returned item meets the conditions, a refund will be processed via the original payment method.

2.3. Please note that the processing time for refunds may vary depending on your bank or credit card company.

  1. Exceptions:

3.1. Custom-made products or products that cannot be returned for hygiene reasons are excluded from this return and refund policy.

  1. Shipping Costs:

4.1. The shipping costs for returning a product are the responsibility of the customer, unless it concerns an error by DESNUDO.

4.2. The original shipping costs are non-refundable, unless otherwise stated.

  1. Contact:

5.1. For questions about returns and refunds, you can contact our customer service via creativeteam@desnudo.shop.

  1. Return Address:

6.1. schoolstraat 2b zuilichem 5305EA Netherlands

Thank you for shopping at DESNUDO. We appreciate your trust and do our utmost to make your shopping experience positive.

Note: Please ensure you read our return policy before returning a product and contact us for further instructions.